Telehealth FAQTelehealth is a way to receive care while you remain at home. It can help keep you and your family safe. The goal of Mother's Milk NJ is to ensure that you receive the same high-quality care that you would get by coming in for a visit. By taking a few minutes to prepare, you can set yourself up for a successful visit.
Telehealth Prep Quick Checklist
Telehealth Prep Quick Checklist
- Use the best camera you can find
- Telehealth visits work best when I can see you clearly. Many devices and computers now come with high quality built-in cameras. If your device has an external camera, you can test out the picture by doing a video call with a friend or family member.
- I may ask you to hold your camera close to your body to do an exam. The clearer the picture and the closer you can get to your device will allow me to make an accurate evaluation and address your concerns.
- Place your camera at eye level
- Sit eye-level with your camera so you can make eye contact with me. This helps us see each other more clearly and have a deeper connection during your visit.
- Test the sound. Most devices have a built-in microphone and speaker system. You can test yours here
- Plug in your device for power and Internet
- Close other apps
- Use Chrome as your browser
- Find a quiet space
- Optimize your lighting
- Take a minute or two before starting the visit to write down any questions you may have.
- Having a support person with you during your visit can help you remember what you talk about with me and any advice I give. Choose a person that you trust with your health care information. Talk to your support person before the visit starts so that they know what you expect and when they should talk.
- Connect to the Visit
- How to act
- Act like you would if you were at an in-person visit.
- Tell me all your concerns and symptoms, ask questions, and listen closely.
- Make sure you’re looking into the camera and staying close to your device so I can see and hear you.